Frequently Asked Questions

Frequently Asked Subscription Questions

Bottom Line Customer Service

Frequently Asked Book Questions


How do I change my mailing address?

To change your address in our files, just use the Account Lookup feature, and fill out the change-of-address form provided.

We will change your address immediately in our records, but you should allow three to four weeks for delivery to the new address. We may have already mailed (or prepared to mail) an issue to your old address.

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What phone number should I call to get the quickest answers to subscription questions?

The best and fastest way is to call us at 800-274-5611. Our customer service representatives have immediate access to your subscription records.

When you call, please be sure to have an issue handy. There are important codes on the mailing label that we will need.

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Once I subscribe, when will I receive my first copy?

Domestic Subscriptions

You should allow at least 30 days from the date you place your order to when your first copy arrives. If you are experiencing an unusual delay, please call us at 800-274-5611.

International Subscriptions

Publications going to non-US addresses can be slow due to the postal service. International subscribers should allow six to eight weeks to receive their first issue.

There is a better, though more expensive, way. You can have your issues shipped as International Air Mail. This is more expensive, but it cuts delivery time tremendously. Please Contact Us for the current rates and ordering information.

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Why did I receive a bill before my first issue arrived?

We realize that it is confusing to receive an invoice before you receive your first issue. But we have found that this is the best way to ensure that the many people who choose to continue receiving their subscription after the initial trial period do not have their service interrupted. You are welcome to wait until you have received all your free trial issues to make a decision. If you choose to pay early, please be reassured by our full money-back guarantee.

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How can I pay for my subscription?

Domestic Subscriptions

We accept payment by check, Visa, Mastercard, American Express, Optima and Discover. Please mail your payments directly to the publication at the address listed below:

  • Bottom Line/Personal

Subscription Service Center

PO Box 422297

Palm Coast, FL 32142-6604

  • Bottom Line/Health

Subscription Service Center

PO Box 422318

Palm Coast, FL 32142-6662

International Subscriptions

We require prepayment for international subscriptions. You can charge your subscription using Visa, Mastercard, American Express, Optima, Discover… or send a check drawn on a US bank, payable in US funds. Please Contact Us for current rates and ordering information.

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I never received a particular issue. What do I do?

There are several reasons you may not have received an issue.

The Post Office is not delivering your copies. Please Contact Us us and verify that your correct address is on file. Occasionally, too, issues can be damaged or lost in the mail. We will be happy to replace them. Just let us know.

We may not have received your renewal instructions. If we do not receive your renewal instructions before the address label for the last issue on your subscription is generated, you’ll miss the next issue. That means we need your renewal instructions at least six weeks prior to your subscription’s expiration. Please Contact Us us to let us know that you would like to renew.

We haven’t received your payment. When we receive your “bill-me” order, we will send you several issues of the magazine in good faith. If we don’t receive your payment, we will suspend your service after the promised free issues have been sent. If you have sent your payment, please Contact Us to verify receipt.

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Can I get back issues and reprints?

Back issues are available while supplies last. Call us for details at 800-274-5611.

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Do you ever give my name to other companies?

If you supply us with your postal address, or if you are a subscriber or have purchased a book or other merchandise from us, you may receive periodic mailings from us with information about new products and services or upcoming events. You may also receive postal mailings from other companies that Boardroom believes might interest you. If you do not wish to receive such mailings, please let us know by filling out this form. Please understand that processing this request may take a few weeks and you may receive mailings during this time. We appreciate your understanding during this process.

If you would like to reduce the amount of unsolicited mail you receive, you can have your name and address added to the Direct Marketing Association’s Mail Preference Service. To add your name, just write to the following address or visit their Web site at www.the-dma.org (search for Mail Preference Service in their Consumer section). Be sure to include any different spellings or arrangements your name and address might have taken in the mailings you’ve received.

Direct Marketing Association

Mail Preference Service

P.O. Box 9008

Farmingdale, NY 11735-9008

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What are all those codes on my mailing label?

The codes on your mailing label are used by the our fulfillment team and the post office to get your issue to your door. Additionally, your account number is printed there, so that you can use our on-line account management tools here.

mailing-label

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Once I order, when will I receive my book?

You can expect your book in 14-21 days from the time you place the order. All books are shipped out via US Postal Service.

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How do I return a book?

Books can be returned to:

Bottom Line Books

1 Returns Way

Des Moines, IA 50982

If the book has been opened, please be sure to include a copy of your invoice to ensure proper credit.

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Can I pay for my book on-line?

Click here to look up your Bottom Line account and pay your invoice with a credit card. You can also pay with a credit card by calling Customer Service at (800) 678-5835, Monday – Friday 7am – 8pm Central Time.

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Do you have a toll-free Customer Service phone line?

Our customer service representatives can be reached at (800) 678-5835. Monday – Friday 7am – 8pm Central Time.
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I have another question not answered here

Contact Us to ask any other question.

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