It used to be that shoppers could indulge their buying habits and then take advantage of liberal return policies, especially around the holidays, to take back what no longer seemed worth the expense. But stores have severely tightened those policies, making it harder to splurge and then repent.
Tricky return policies and how to deal with them…
Examples: Clothing stores such as Express and The Limited allow shoppers only five returns within any 90-day period. The returns must include receipts, and the original tags must still be attached to the items. Requiring that tags be attached is to prevent “wardrobing” — buying an item, wearing it once and returning it.
Some stores have strict policies on returns without receipts.
Examples: Target tightened up its policy and now allows only two receiptless returns a year and only for items that cost less than $20.
Walmart’s cash register system automatically flags customers who try to return more than three items without receipts within a 45-day period. If you surpass that limit, the store usually will not accept your returns, though a manager may approve the transaction. The flag on your account will disappear if there are no more receiptless returns within six months. Retailers with similar policies include The Home Depot, KMart, The Limited, Lowe’s, Sports Authority and Staples.
Self-defense: Check a store’s return policy — it usually can be found on the company’s Web site, or call customer service. Don’t buy too many items that you know you might return. Ask the store manager to allow an exception if your transaction is denied. Check your return history, and correct mistakes by e-mailing the www.theretailequation.com, a company that monitors returns for select retailers.
Note: Retailers do not share information with one another about your returns. Blacklisting does not appear on or affect your credit report.
Self-defense: Ask to speak with the store manager if the time limit has lapsed. Most companies allow their managers to overrride store policies. When you ask for an accommodation, prove to the manager that you’re a good customer by bringing along sales receipts for previous purchases you made at the store. Some retailers also may be able to pull up your purchase history if you don’t have the receipts.
Also, many credit cards offer 30-day satisfaction-guaranteed coverage. If you charged the item, tell the manager that you intend to dispute the charge with your card company and have the payment stopped. Managers sometimes let you return or exchange merchandise rather than go through the hassle of dealing with a credit card company.
Self-defense: Don’t snip off the tags or open packaging unless you’re sure you want to keep an item. If you do open the package, ask to see the manager to find out if he/she will waive the restocking fee. He might if you are a good customer or if the packaging looks barely touched.
Important: If the merchandise is flawed or damaged, you should get it replaced or your money back with no restocking fee.
Helpful: All Sears stores accept Land’s End Internet and catalog mail-order returns, as well as Sears’ own merchandise.
Self-defense: Make sure you follow a retailer’s specific rules carefully. You can find them on the retailer’s Web site or ask in the customer service department.
