Audri Lanford, PhD
Audri Lanford, PhD, Internet fraud expert and cofounder of ScamBusters.org, a Web site that has educated more than 14 million people about scams and cons.
Rising unemployment rates, sky-high fuel prices, a plunging stock market and falling home values have landed many Americans in difficult financial straits. This makes people psychologically predisposed to jump at a potential solution — without stopping to consider whether this solution is truly as appealing as it seems.
Scams designed to take advantage of America’s current economic problems…
Someone claiming to be a representative from your heating-fuel company phones you on one of the coldest days of winter. He/she says that you didn’t pay your last bill, so the company has no choice but to turn off your gas (or suspend your oil deliveries) immediately. He would like to be lenient, but high fuel prices have made your unpaid bill so large that company policy requires immediate action.
You protest that you paid your bill, but the representative insists that the payment was not received. The only way you can avoid a disruption in service is to make the payment immediately by supplying a credit or debit card number. The representative warns you that if you do not do this, it will be weeks before the company can send out a technician to restart your service.
The caller is a con man, not a heating-fuel company employee. This is true even if caller ID says that the call is coming from the fuel supplier. Sophisticated scammers can make caller ID say whatever they want it to. If you supply your credit card number, it will be used to make unauthorized purchases.
Heating companies are heavily regulated by state governments and usually cannot suspend customers’ service until they have sent several written warnings.
What to do: Hang up, then phone your heating-fuel provider to confirm that your account is paid in full.
Two technicians from your oil, gas or electric company unexpectedly arrive on your doorstep. They say they have reason to believe there is a minor problem with your furnace (or gas line or some other component of your heating or electrical system) that is causing it to burn fuel faster than it should or causing you to be billed for more fuel than you are using.
These technicians really are thieves. If you let them into your house, one will distract you while the other steals from you. Home owners normally are careful about whom they allow into their homes, but anxiety over high fuel prices makes the promise of lower heating bills too appealing for many to pass up.
What to do: If utility company technicians visit your home when you have not arranged a service call, ask them to wait outside (keep your door locked) while you phone the company to double-check their story. Do not back down even if they claim that they do not have time to wait. While you’re making the call, the scammers most likely will disappear, but if not, call the police.
A help-wanted E-mail says that you can earn hundreds of dollars per week from home in your spare time by filling out on-line surveys… sorting E-mails for a large company… or performing some other simple task.
Work-at-home opportunities are attractive to the millions of Americans who have lost their jobs and to those in need of extra cash to keep up with the rising cost of living. Unfortunately, almost all work-at-home help-wanted E-mails are scams.
If you respond, the scammers might try to…
What to do: Delete work-at-home E-mails. They almost always are scams.
An ad on the Internet or elsewhere claims that your car could be getting better mileage. All you need to do is add special drops or tablets to the gas tank… or attach a special device to the exhaust pipe or elsewhere.
A huge number of supposedly mileage-boosting technologies have appeared in response to high gas prices. They usually are worthless or worse — some actually can damage your car.
What to do: Ignore ads and E-mails that promise better mileage. If there were a truly effective fuel-saving gas additive, it would be huge news, not something promoted in Internet pop-up ads and spam.
Scammers find that people having trouble paying their mortgages are particularly desperate and thus easy prey.
This company has no intention of helping you save your home. Once you sign over the title, the company will kick you out and sell the home.
Self-defense: Never sign your home over to anyone in an attempt to save it from foreclosure.
Self-defense: Never sign legal documents related to your home without first having them reviewed by an attorney familiar with housing issues (ask friends and colleagues for recommendations). Be extremely wary when someone says that you must act immediately to take advantage of a financial program.
Self-defense: Do not trust anyone who calls out of the blue to offer you help with a mortgage problem. It often is a scam.
Source: Audri Lanford, PhD, cofounder and coeditor of ScamBusters.org, a Web site that has educated more than 11 million people about scams and cons.