Jay Feinman, JD, professor at Rutgers Law School, Camden, New Jersey, whose focus includes insurance law. He is codirector of the Rutgers Center for Risk and Responsibility (CRR.Rutgers.edu) and author of Delay Deny Defend: Why Insurance Companies Don’t Pay Claims and What You Can Do About It.DelayDenyDefend.com
Insurance companies fill the airwaves with advertisements that stress their dependability…but they fill their policies with loopholes and legalese that create gaps in customers’ coverage....
