Natalie Petouhoff, PhD

Natalie Petouhoff, PhD, a social-media marketing consultant based in Los Angeles. She is an adjunct professor and program director of social-media executive education at UCLA Anderson School of Management and author of Like My Stuff: How to Get 750 Million Members to Buy Your Products on Facebook (Adams Media)

Web & Social Media

Attention Consumers: Fight Back with Facebook (and Twitter)

Fix problems fast with the phone company, airlines, retailers and more When United Airlines baggage handlers broke Dave Carroll’s guitar,…