Natalie Petouhoff, PhD, a social-media marketing consultant based in Los Angeles. She is an adjunct professor and program director of social-media executive education at UCLA Anderson School of Management and author of Like My Stuff: How to Get 750 Million Members to Buy Your Products on Facebook (Adams Media) www.DrNatalieNews.com.
Fix problems fast with the phone company, airlines, retailers and more When United Airlines baggage handlers broke Dave Carroll’s guitar,…