Brett Snyder, founder and president of Cranky Flier LLC, which operates the Cranky Concierge air-travel assistance service and the CrankyFlier.com website, Long Beach, California. He previously worked for United, USAir and America West airlines. CrankyFlier.com
Ten ways that airlines try to confuse you with the language they use...and how to see right through their doublespeak.
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