Brett Snyder

Brett Snyder, founder and president of Cranky Flier LLC, which operates the Cranky Concierge air-travel assistance service and the website, Long Beach, California. He previously worked for United, USAir and America West airlines.


Don’t Be a Victim of Airline Doublespeak

Ten ways that airlines try to confuse you with the language they use...and how to see right through their doublespeak.