Redford Williams, MD, director of the Behavioral Medicine Research Center at Duke University Medical Center in Durham, North Carolina. He is author of numerous books, including In Control (Rodale), and coauthor of the video-learning program Williams Lifeskills—Managing Stress & Anger System, available at www.williamslifeskills.com.
When someone is angry, our instinctive reaction typically is to get defensive (if the person is angry at us) or…
